Organizer agreement

This agreement applies to organizations that sell tickets or run voting through Turnout.

Fees

• You receive exactly the price you set for each ticket and vote. The payment processing fee is paid by the buyer on top.
• Turnout charges 2% of each withdrawal (the rate can be changed with notice). The payment provider's transfer fee is deducted from the amount sent to you.
• The minimum withdrawal is GHS 20.00. There is no maximum.

Payouts

• Your organization must be verified before its first withdrawal. We may ask for identification and proof of the event.
• Each withdrawal needs a confirmation code sent to your email and approval by Turnout. We may delay or refuse a withdrawal we reasonably suspect is fraudulent.
• Only the organization owner can add or change payout accounts.

Cancelling an event

• If you cancel an event, you must refund buyers the price they paid. The refund comes from your Turnout balance.
• You cannot cancel until your balance covers every refund. If you have already withdrawn the money, top up the shortfall first.
• Revenue shares with collaborating organizations are debited from each organization in proportion to its share.

Your responsibilities

• The event must be lawful, accurately described and held as advertised.
• You are responsible for permits, taxes and your attendees' safety.
• You are responsible for the actions of team members you invite and the collaborators you add.
• Voting must be run fairly. Manipulating votes, or paying for votes on your own nominees to inflate results, may result in suspension.

Chargebacks and disputes

If a payment is reversed or disputed, the amount, and any provider fees, may be deducted from your balance or future payouts.