Privacy policy

This explains what personal data Turnout collects, why, and your rights. Turnout is operated from Ghana and aims to follow the Data Protection Act, 2012 (Act 843).

What we collect

• Buyers and voters: name, email, mobile number, what you bought or voted for, and payment references. Card and mobile money details are handled by Paystack and are not stored by Turnout.
• Organizers: account details, organization details, payout account details (mobile money or bank), and activity logs.
• Technical data: IP address and device information for security and fraud prevention.

How we use it

• To process payments, deliver tickets and receipts, and operate check-in and voting.
• To let organizers see who bought tickets and votes for their event (name, email, phone, order details) so they can run it.
• To prevent fraud, resolve disputes and meet legal obligations.

Who we share it with

The event organizer; our service providers (Paystack for payments, Postmark for email, mNotify for SMS, and our hosting providers); and authorities where the law requires. We do not sell personal data.

Keeping and deleting

We keep transaction records as long as needed for accounting and legal reasons. You can ask us to correct or delete your data where the law allows.

Security

Connections are encrypted, access is role-based, and sensitive actions (like withdrawals) require extra confirmation and are logged.

Your rights

You may request access to, correction of, or deletion of your personal data, and object to certain processing, by contacting us.