Refund policy

All ticket and vote sales are final. You are asked to accept this before every payment.

The one exception: cancelled events

• If an organizer cancels an event, every buyer is refunded the price they paid for tickets or votes.
• The payment processing fee shown at checkout is not refundable, because it is charged by the payment provider.
• Refunds are returned to the original payment method and can take up to 10 business days to appear.
• The organizer funds refunds. Turnout does not cancel an event on an organizer's behalf, and a cancellation cannot proceed until every refund is covered.

Not refundable

• Events that take place as advertised, even if you cannot attend.
• Votes already counted.
• Postponed or rescheduled events: tickets remain valid for the new date unless the organizer cancels.

Payments that went wrong

If you were charged twice, or charged but received nothing (for example because tickets sold out during your payment), contact us with your payment reference. We will resolve it manually.