Questions buyers ask
How do I buy a ticket?+
Open an event, choose your tickets, enter your name, email and phone number, then pay with mobile money or card. No account is needed.
Which payment methods can I use?+
Mobile money (MTN, Telecel, AirtelTigo) and cards, processed securely by Paystack.
Where do I get my ticket after paying?+
Your tickets with QR codes are emailed to you, and a link to them is sent by SMS to the phone number you entered. You can also look them up any time from Find my tickets.
I paid but did not get my ticket. What should I do?+
Wait a minute or two, then check your spam folder and try Find my tickets with your email. If it still is not there, contact the event organizer with your payment reference.
Can someone else pay for my ticket?+
Yes. Choose Ask a friend to pay at checkout and send them the link. It stays valid for 48 hours, and the tickets come to you.
Are tickets refundable?+
No. All sales are final, except when the organizer cancels the event. In that case the ticket price is refunded and the processing fee is not.